12 Questions to Ask a Moving Company
Clarify scope, crew, vehicle, protection, delivery and extras before accepting a quote.
Compare written scope, survey method, crew and vehicle plan, specialist experience, damage process and extra-charge terms—not price alone.
Why does proper planning matter?
Transport is more than moving items between two points. Cargo type, building access, distance, time window and protection requirements must meet in one operating plan. Accurate early information helps match vehicle capacity, crew size and equipment to the real need.
Practical steps
- 1
Ask exactly what the quote includes.
- 2
Learn how vehicle and crew are selected.
- 3
Verify packing and protection standards.
- 4
Ask about equipment for specialist items.
- 5
Get delivery, payment and extra-charge terms in writing.
Information to share before a quote
- Origin and destination, floors and lift access
- Inventory, approximate volume and fragile items
- Parking access, carry distance and building hours
- Preferred date window and delivery priorities
- Packing, disassembly/reassembly or specialist equipment
Photo and video information is fast; for complex access or specialist cargo, an on-site survey identifies operational risk more accurately. We finalise the plan after validating cargo and address conditions.
Conclusion
Compare written scope, survey method, crew and vehicle plan, specialist experience, damage process and extra-charge terms—not price alone. Confirming the scope in writing reduces uncertainty on moving day and keeps everyone working from the same plan.